FAQ

Yes, no matter where you live, you can receive our products.

Allow 4-11 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders. Also, allow additional shipping time during holidays, as vendor and shipper schedules vary. Entire orders will be shipped together if possible.

Yes, visit us at the shop any time during business hours. However, please always place your order online first before coming to pick up your order. Ordering online first will save you waiting time. Allow 2-3 hours after placing an order.

The shipping charge depends on the weight and size of your order, the shipping method and your distance from New Age Hotrods. All items are shipped Ups or Post Office, a nominal charge may be added for the packaging materials depending on package size, labor, handling or insurance.

All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges. Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item. Return via prepaid UPS or US mail. Insure shipment for full value of purchase with original packaging. We are not responsible for packages lost during return shipping. Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. ABSOLUTELY NO returns on electrical parts.